Terms of business
- You may cancel this contract with Damp Surveys Ltd at any time 24 hours before the time and day of the pre-arranged inspection. Advanced payment is backed by a satisfaction guarantee, if you are dissatisfied, inform us within 7 days of the survey and we will refund the survey fee in full.
- We may cancel this contract at any time including the day of the inspection if we determine after arriving on site, that it is unsafe to complete the exercise for you. In such a case, we will refund full payment.
- You are engaging Damp Surveys Ltd, to undertake an inspection of the property in question at a pre-arranged time and the production of a report in a timely fashion thereafter. We will carefully and thoroughly inspect the property for dampness, access permitting, but NOT any outbuildings unless specifically requested to do so in writing.
- Before the inspection, but after the appointment has been made, we will undertake a desk top analysis of the property by checking various different websites and other information sources for details about the property and its location.
- Liability – our report is provided for your use only and may only be relied upon for 90 days from the survey date. Unless expressly stated otherwise in this report, nothing in this report confers or is intended to confer any rights on any third party pursuant to the Contracts (Rights of Third Parties) Act 1999.
- We are unable to inspect parts of the structure which are covered, unexposed or inaccessible, including lofts, without written permission to do so, and are therefore unable to report that such parts are free from defect. We may express a professional opinion as to the likelihood of damp.
- No disruption will be made to the building’s fabric save for a few pin sized holes, left by a measuring device. Access hatches and inspection chamber lids will only be lifted where it is easily possible to do so. Floor coverings and furniture cannot be moved, unless we have the prior written consent of the property owner. Floor voids will only be inspected if access panels permit. If there is a covered area you particularly wish us to investigate, please ensure that the owner of the property gives us prior written permission to uncover it.
- We sometimes publish damp related images on websites to inform the public of damp, rot and the causes of damp and rot. We make every effort to ensure individual and corporate privacy is protected.
- Please email in advance a summary issues (or for buyers your RICS surveyor), together with any additional damp and timber concerns, to ensure that they are covered by our survey and report.
- We aim to report within a week unless you ask for an urgent turn around.
Notwithstanding your statutory rights, we offer a money back guarantee if you are not satisfied with our survey and report. Please either complete and email the attached form, or send an email to [email protected] within 7 days of the survey and we will repay money in full.
Complaints policy and Dispute Resolution
We always endeavour to provide the best service for our customers. Despite our offer to repay costs in full, we recognise on rare occasions our customers may not be completely satisfied. To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
In the unlikely event that you have a complaint, please contact us within 14 days of the survey so that we can rectify any problems as soon as possible.
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via their website DisputeResolutionOmbudsman.org/which-trusted-traders-partnership.
For peace of mind, Damp Surveys Ltd have Public Liability insurance of £1,000,000 and Professional Indemnity insurance of £250,000 (annual aggregate) both through Hiscox.
Who we are
This website is run by Damp Surveys Ltd.
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