Complaints policy

We always endeavour to provide the best service for our customers. Despite our offer to repay costs in full, we recognise on rare occasions our customers may not be completely satisfied. To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

In the unlikely event that you have a complaint, please contact us within 14 days of the survey so that we can rectify any problems as soon as possible.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via their website DisputeResolutionOmbudsman.org/which-trusted-traders-partnership.

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